FAQ

COVID-19 Impact

• Is Zookal open and operating?
• Can I pick-up my order from your warehouse?
• Will I be experiencing shipping delays?

eTextbooks & eBooks

• Why is my Etextbook refunded?
• How can I link my eBook to the VitalSource Bookshelf app
• What are eTextbooks?
• How to purchase an eTextbook?
• Once I have purchased my eTextbook, will it always be available?
• What are the benefits of eTextbooks?

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Courtesy eTextbooks

• What is a Courtesy eTextbook?
• Viewing your courtesy eTextbook
• Will my textbook come with a 'Courtesy eTextbook?'
• Can I order the Courtesy eTextbook without a physical book?

Zookal Study Subscriptions

• I've used up my free trial credits, how can I get more question credits right now?
• Can I have a preferred tutor to answer my questions?
• How do I redeem a coupon code for my Zookal Study Subscription?
• Can I get a refund on my Zookal Study subscription?
• What is Zookal Study?
• How do I cancel my Zookal Study subscription?

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Product Availability

• How to purchase a Textbook?
• What is the Digital Access Card?
• How do I know if a product is available?

Payments & Promotions

• I was charged $1, what is this for?
• How can I learn about current promotions and discounts?
• How do I pay using Afterpay or Zip?
• How do I apply a promo code to my order?
• What payment methods do you accept?

Shipping & Delivery

• What happens if my order is Lost in Transit?
• Why is my order returned to the sender (RTS)?
• Will I have to sign for my delivery?
• How can I change my delivery address?
• How can I track my order?
• Do you ship internationally?

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Returns & Exchanges

• Can I return a Digital Access Card?
• Do you buy and sell second-hand textbooks in your website?
• How long do I have to return my order?
• What happens if the items I receive are incorrect, damaged or faulty?
• How do I return a textbook?

My Orders

• Why is my order delayed?
• How can I get a copy of my Tax Invoice?
• Can I cancel my order?
• How to place an order for textbooks online without Zookal Study Premium Subscription?
• How to place an order for textbooks online with Zookal Study Premium Subscription?
• How can I access my order history?

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My Account

• Can I update my Billing Address?
• How do I Opt out of marketing emails?
• How to reset password?
• How do I create an account?
• How do I change my email address?

About Zookal

• Are you open to the public?
• What subjects do you cover?

Corporate and Bulk Orders

• Why can't I order for more than 5 copies of a book?