FAQ

COVID-19 Impact

• Is Zookal open and operating?
• Are all textbooks available?
• Can I pick-up my order from your warehouse?
• Will I be experiencing shipping delays?

eTextbooks & eBooks

• How can I link my eBook to the VitalSource Bookshelf app
• What are eTextbooks?
• How to purchase an eTextbook?
• Can I return an eTextbook?
• Once I have purchased my eTextbook, will it always be available?
• What are the benefits of eTextbooks?

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Courtesy eTextbooks

• What is a Courtesy eTextbook?
• Viewing your courtesy eTextbook
• Will my textbook come with a 'Courtesy eTextbook?'
• Can I order the Courtesy eTextbook without a physical book?

Zookal Study Subscriptions

• How do I redeem a coupon code for my Zookal Study Subscription?
• Can I get a refund on my Zookal Study subscription?
• What is Zookal Study Premium?
• How do I cancel my Zookal Study subscription?
• How can I re-subscribe my Zookal Study Premium subscription?

Product Availability

• How do I know if a product is available?
• Do you sell second-hand textbooks?

Payments & Promotions

• Do you price match textbooks?
• How can I learn about current promotions and discounts?
• How do I pay using Afterpay or Zip?
• How do I apply a promo code to my order?
• What payment methods do you accept?

Shipping & Delivery

• Will I have to sign for my delivery?
• How can I change my delivery address?
• How can I track my order?
• Do you ship internationally?
• Can I get free shipping?
• Do you offer express shipping?

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Returns & Exchanges

• Do you buy and sell second-hand textbooks in your website?
• How long do I have to return my order?
• What happens if the items I receive are incorrect, damaged or faulty?
• How do I return a textbook?

My Orders

• How can I access my order history?
• How long does it take to process my order?
• Can I make changes to my order after placing it?

My Account

• How to Reset Password?
• How do I create an account?
• How do I change my email address?

About Zookal

• Are you open to the public?
• What subjects do you cover?