How do I know if a product is available?

Please note that not all the items listed on our website are available immediately. They may be marked as "In stock" or "In stock at supplier" or "Print on Demand". 

While we do our best to keep the product stock status updated at all times,  the stock status update may be delayed during peak sales period.

"In stock" 

When you see a product marked as "in stock", it means that the product is available at our warehouse. 

"In stock at supplier"

When a product is marked as "In stock at supplier", it means that the item is currently available to order but is not available for immediate delivery. The item will be ordered from our supplier before the order can be fulfilled. Some retailers call this a backorder. Estimated order processing times are quoted on the product page.

"Print on Demand"

This means the product is printed for you when you place your order. We cannot estimate shipping dates for Print on Demand items, and sometimes lengthy delays can occur at the printer. Zookal does not offer change of mind returns for print on demand items once an order is placed, so please ensure this is the product you are after, and that you are able to wait for the item to be printed.   

Please note order process times do not include the shipping time which is dependent on your location in Australia and the shipping service you select at checkout (i.e. standard eParcel or Express Post).

For more information, check our Delivery Policy.