How long do I have to return my order?

For any return of items, please contact us as soon as possible.

For any order you may receive that is damaged, faulty, or incorrect, our support team must hear from you as soon as reasonably possible from the date you received said item.  Evidence of the incorrect or damaged item may be requested of you, including the return of the item itself.

Zookal is not obliged to accept returns for a change of mind. If we accept a change of mind return, you must pay return postage or accept a store credit excluding the cost of shipping for the approved returned item.

To know more about our updated Returns and Exchanges Policy, click here.