Need to return a textbook to us? Please follow the steps listed below:
Step 1 - Send us a message
Contact us within 4 business days from the delivery date to organize a return authorization.
Step 2 - Prepare your items for return
Items must be returned in original and resellable condition and must be packed securely with cardboard to protect the item. We suggest you reuse the mailer in which you received your textbook and make sure that the item is packed to prevent movement inside the package.
Step 3 - Drop off your parcel
We offer a convenient return option via ParcelPoint charged at a flat fee of $10 for change of minds. ParcelPoint lets you return your order from your local store choosing from over 1,300 drop off points in Australia. Visit Zookal's ParcelPoint page to book your return. Simply enter your details, download your return label and print your return label.