Need to return a textbook to us? Please follow the steps listed below:
Step 1 - Send us a message
Contact us as soon as reasonably possible from the date you received said item to organize a Return Authorization. Evidence of the incorrect or damaged item may be requested of you, including the return of the item itself.
Please note that Zookal is under no obligation to honour any refund or return based on a change of mind from our customers.
Step 2 - Prepare your items for return
Items must be returned in original and resalable condition and must be packed securely with cardboard to protect the item. We suggest you reuse the mailer in which you received your textbook and make sure that the item is packed to prevent movement inside the package.
Step 3 - Drop off your parcel
Go to the nearest post office and drop your parcel.
You can check more details here: Returns and Exchanges Policy