What happens if the items I receive are incorrect, damaged or faulty?

For any order you may receive that is damaged, faulty, or incorrect, our support team must hear from you as soon as reasonably possible from the date you received said item.  Evidence of the incorrect or damaged item may be requested from you, including the return of the item itself. 

Return Authorization forms are required for any returned item. Please note that we cannot process your request without a Return Authorization form. These forms can be obtained from our Customer Care team.

Zookal may decide to organise an alternate solution at no cost to you in order for the item to be returned.

Please check our Returns and Exchanges Policy here.