Zookal has a limited time in which we can modify an order before it begins being processed in our Distribution Centre or with our Suppliers. Zookal, therefore, applies a strict cut-off to make a change to an order including updating a shipping address or cancelling an item or the whole order.
As a guide, the cut-off to make changes to an order or a cancellation is 2 hours for In-Stock items or 1 business day in all other cases. Customers should contact our Customer Care Team to check the exact status. Our Customer Service Team will then make reasonable efforts to action these provided the order hasn’t progressed too far to intervene successfully.
Exchanges, adding, or substituting items on an order is not possible and a new order will be required to be placed. Additionally, please note that we are unable to combine multiple orders.
Should you need to make a change to your order, please give us a call at 02 9053 4660 or send us a message as soon as possible quoting your order number. Our friendly customer service team will be happy to assist you.
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