When will I receive my order?

Items that are in stock at the Zookal Warehouse will state “Leaves in 2-4 business days”. This indicates the order processing time before your order is ready to ship.

Items that are in stock at our Publishers Warehouse will state either "Leaves in 4-6 business days", "Leaves in 7-10 business days" or "Leaves in 10-15 business days". This indicates the order processing time before your order is ready to ship.

Occasionally, stock may run out before the website is updated and you will be notified if your order has been accepted.

We also have 'Print On Demand' titles that will state "Leaves in 10-15 business days after printing". This means the product is printed for you when you place your order. 

Delivery speed varies depending on your delivery address and the delivery speed you choose.

• Standard shipping: 3-5 business days from time of dispatch.
• Express shipping: 1-2 business days from time of dispatch.

Please note that these shipping speeds are a guide only as stated on our Delivery Policy. We recommend you refer to the Australia Post to get a more accurate delivery speed estimate for your postcode.

Important note regarding COVID-19: Australia Post has now implemented additional measures with delivery drivers and posties when delivering parcels. Please visit the Australia Post website to learn more.